Refund Policy

Last Updated: April 25, 2025

1. Overview

This Refund Policy ("Policy") applies to all subscription purchases made on Auction Hub India ("the Platform"), owned and operated by HUNKAAR SOFTWARE LABS (OPC) PRIVATE LIMITED ("we," "our," or "the Company").

IMPORTANT: By subscribing to Auction Hub India, you agree to the terms and conditions outlined in this Refund Policy.

2. Our Service

2.1. Information Aggregation Service

Auction Hub India provides the following services:

  • Aggregation of auction data from multiple bank websites
  • Processing and organization of auction information from various sources
  • Simplified access to auction details that would otherwise require visiting multiple websites
  • Consolidated information that eliminates the need to read through multiple PDF files
  • Streamlined search and filtering of available auction properties

2.2. Subscription Structure

Our platform operates on a subscription-based model:

  • We offer four different subscription tiers with varying levels of access and features
  • Subscriptions are available on a monthly or annual basis
  • All fees are clearly displayed before subscription purchase
  • Detailed subscription information is available on our pricing page

Note: Auction Hub India does not host auctions directly or process bids. We are an information service that helps users discover auction opportunities across multiple banks and financial institutions.

3. Refund Policy

3.1. Standard Position

  • All subscription purchases made for Auction Hub India are final and generally non-refundable
  • We do not provide refunds for partial subscription periods
  • Cancellation of a subscription will stop automatic renewal but will not result in a refund for the current billing period
  • Users retain access to the service until the end of their current billing period

3.2. Exceptions

Refunds may be considered in the following exceptional circumstances:

  • Extended service outage lasting more than 24 consecutive hours
  • Significant technical issues that prevent access to core features
  • Accidental duplicate payment or billing error
  • Subscription purchase made by mistake within the last 24 hours (first-time subscribers only)

To request a refund under these exceptions, please contact our support team immediately with details of the issue.

4. Cancellation Policy

4.1. Subscription Cancellation

  • Users may cancel their subscription at any time through their account settings
  • Cancellation will prevent automatic renewal for the next billing period
  • Access to premium features will continue until the end of the current billing period
  • No partial refunds are provided for unused portions of the current billing period

4.2. Account Termination

  • We reserve the right to terminate accounts that violate our Terms of Service
  • Account termination due to policy violations will not result in a refund
  • Users who delete their accounts will lose access to their subscription without refund

5. Data Accuracy Disclaimer

While we strive to provide accurate and up-to-date information about auctions from various banks and financial institutions:

  • We cannot guarantee the absolute accuracy of information sourced from third-party websites
  • Information may be subject to change by the original source after we have aggregated it
  • Users are encouraged to verify critical information directly with the auction host before making financial decisions
  • Discrepancies in auction data are not grounds for refund claims

Our service is designed to facilitate discovery of auction opportunities, but the final verification remains the responsibility of the user.

6. Rationale

Our refund policy is based on the nature of our information service:

  • We provide immediate access to aggregated auction information upon subscription
  • Our service involves continuous data collection, processing, and organization from multiple sources
  • We maintain sophisticated search and filtering capabilities that deliver value from day one
  • The subscription model supports ongoing maintenance, data updates, and platform improvements

7. Contact Information

For questions about this policy or to submit a refund request:

  • Email: contact@auctionhubindia.com
  • Address: 10 No. market, E-3/114, 10 No. Stop, E-3, Arera Colony, Bhopal, Madhya Pradesh 462016, India
  • Response Time: Within 2 business days

This policy is governed by the laws of India, with exclusive jurisdiction in Bhopal, Madhya Pradesh.